Our primary goal is to make sure you have the best customer experience possible. Our Client Services Center is consistently applauded by our clients as one of the most helpful and friendly in the reference laboratory industry. Our knowledgeable and efficient staff is ready to assist with questions about ordering, billing, shipping and resulting. They serve as facilitators for client interactions with technical laboratory staff and pathologists, readily available for consultation. Client Services is available 24 hours-a-day, seven days-a-week for your convenience.

HELPING IS OUR PASSION

WE ARE HERE FOR YOU:

  • Facilitating communication with our expert pathologists

  • Test clarification and specimen handling

  • Adding on or cancelling tests

  • Request stat or routine specimen pickup

  • Prior Authorization inquiries

  • Specimen protocol and guideline inquiries

  • MLabsCONNECT inquiries

  • Report/Results requests

  • Supply & test requisition requests

 

 

NEED HELP?

CALL US ANYTIME.

800.862.7284

MEET OUR CREW

DEDICATED + CARING

We have dedicated crew of client liaisons, client services, training and management that all contribute to our high client satisfaction rate:

Client Services
Jeff Bauer
Jeff Bauer

Senior Client Services Lead Representative

12 Years of Service 

Person
Justin Goins

Senior Client Services Representative

8 Years of Service

Person
Katie Lozon

Senior Client Services Representative

4 Years of Service

Person
Jessica Rentsch

Senior Client Services Representative

4 Years of Service

Person
Amanda Rivera

Senior Client Services Representative

1 Year of Service

Person
Camaron Ross

Senior Client Services Representative

1 Year of Service

Person
Dana Strobel

Senior Client Services Representative

9 Years of Service

Client Liaison
Person
Jackie Goodman

Client Liaison

30 Years of Service 

Person
Steve Gregg

Client Liaison

20 Years of Service 

Person
Tamara Smith

Client Liaison

16 Years of Service 

Leesa Stanislovaitis
Leesa Stanislovaitis

Client Liaison

19 Years of Service 

Management
Nel Amr
Nel Amr

Client Services Associate Supervisor

11 Years of Service

Gayle Carroll
Gayle Carroll

Client Services/Liaison Operations Supervisor

14 Years of Service

Christine Meldrum
Christine Meldrum

Client Services Supervisor

9 Years of Service

Training
Person
Devon Fera

Training Specialist
9 Years of Service

CLIENT SATISFACTION

2020 SURVEY HIGHLIGHTS

This year’s 2020 client satisfaction survey saw a record number of responses from our national client base. We appreciate the continued high marks and the thoughtful feedback. Customers rated us on service quality, responsiveness and issue follow-up and resolution.

Infographic of Client Service Survey