Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides. Identify and correct incorrect orders and specimen issues, which include duplicate tests, missing or incorrect samples, missing information, and unacceptable specimens. Communicate effectively with lab staff, clinicians, and other customers to meet customer service expectations and maintains patient confidentiality. Manage inventory, unpack shipments, stock lab supplies, and reconcile invoices. Assist lab leaders in development in technical procedures, protocols, and projects, as needed.

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Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides. Identify and correct incorrect orders and specimen issues, which include duplicate tests, missing or incorrect samples, missing information, and unacceptable specimens. Communicate effectively with lab staff, clinicians, and other customers to meet customer service expectations and maintains patient confidentiality. Manage inventory, unpack shipments, stock lab supplies, and reconcile invoices. Assist lab leaders in development in technical procedures, protocols, and projects, as needed.

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The Laboratory Technician can be assigned to perform one or more of the following functions, with a minimum of High School Degree and under supervision of a CLIA qualified General Supervisor. Answer phones, take detailed messages and appropriately route calls. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, and file slides. Assist with the laboratory's inventory of supplies and reagents. Keep track of all orders placed and products received. 

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Responsibilities include quality control and patient testing using automated and manual methods, blood component testing and preparation as well as blood component issue. The technologist will perform refrigerator rounds in 3 hospitals. The ideal candidate will have knowledge of good manufacturing practices and possess excellent customer service skills.

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Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides. Identify and correct incorrect orders and specimen issues, which include duplicate tests, missing or incorrect samples, missing information, and unacceptable specimens. Communicate effectively with lab staff, clinicians, and other customers to meet customer service expectations and maintains patient confidentiality. Manage inventory, unpack shipments, stock lab supplies, and reconcile invoices. Accession and process samples with accuracy which includes specimen receiving, centrifuging, aliquoting, and evaluating specimens for suitability of testing. Prioritize and accurately distribute patient samples within the laboratory consistent with quality assurance goals. Assist lab leaders in development in technical procedures, protocols, and projects, as needed.

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Use the computer system to enter results, manage blood orders, perform inquiry functions and enter corrections when indicated. Perform inventory functions for blood components including delivery to computer system and testing prior to use. Assess sample suitability and labeling acceptability. Perform testing using automated and manual techniques. Determine the need for further pre-transfusion testing using manual and automated techniques. Select appropriate blood components and perform donor testing if indicated. Perform routine and urgent cross-matching. Verify and issue blood components. Perform required investigation and testing of a transfusion reaction. Troubleshoot and resolve instrument and equipment problems. Communicate with other health care professionals concerning the results of blood bank testing. Participate in on-going quality assurance activities for reagents, equipment and personnel. Perform routine and complex antibody studies.

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Use the computer system to enter results, manage blood orders, perform inquiry functions and enter corrections when indicated. Perform inventory functions for blood components including delivery to computer system and testing prior to use. Assess sample suitability and labeling acceptability. Perform testing using automated and manual techniques. Determine the need for further pre-transfusion testing using manual and automated techniques. Select appropriate blood components and perform donor testing if indicated. Perform routine and urgent cross-matching. Verify and issue blood components. Perform required investigation and testing of a transfusion reaction. Troubleshoot and resolve instrument and equipment problems. Communicate with other health care professionals concerning the results of blood bank testing. Participate in on-going quality assurance activities for reagents, equipment and personnel. Perform routine and complex antibody studies.

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Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides. Identify and correct incorrect orders and specimen issues, which include duplicate tests, missing or incorrect samples, missing information, and unacceptable specimens. Communicate effectively with lab staff, clinicians, and other customers to meet customer service expectations and maintains patient confidentiality. Manage inventory, unpack shipments, stock lab supplies, and reconcile invoices. Assist lab leaders in development in technical procedures, protocols, and projects, as needed. Accession and process samples with accuracy which includes specimen receiving, centrifuging, aliquoting, and evaluating specimens for suitability of testing. Prioritize and accurately distribute patient samples within the laboratory consistent with quality assurance goals.

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• Perform the assigned duties in Specimen Processing & Send out Lab to assure accurate and timely receipt, order entry, transport, processing, and distribution of laboratory specimens. Provide excellent customer service to internal and external customers.  Have the ability to coordinate the activities of all the Specimen Processing staff on all shifts in order to  assure accurate and timely processing of laboratory specimens and customer service support in the absence of supervision.

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The Laboratory Technician can be assigned to perform one or more of the following functions, with a minimum of High School Degree and under supervision of a CLIA qualified General Supervisor. Answer phones, take detailed messages and appropriately route calls. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, and file slides. Assist with the laboratory's inventory of supplies and reagents. Keep track of all orders placed and products received. 

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Answer telephone calls. Scan documents (scan requisitions and worksheets); organize and file test reports and documents. Manage inventory: unpack shipments, stock lab supplies, reconcile invoices. Track specimens to receive and send specimens between departments. Accession, process and distribute patient samples within the laboratory consistent with accuracy and quality assurance goals of the laboratory. Access and navigate the Pathology Document Control System, Hospital Information System (HIS), and Laboratory Information System (LIS) to accession patient specimens, requesting additional information from appropriate resources. Assist in Problem solving (duplicate tests, missing samples, incorrect samples and missing information); call on unacceptable specimens (clotted, hemolyzed, wrong container etc.). Clarify orders with Clinician/Nurse/Clinic medical staff when necessary. Work with other laboratory personnel to process patient casework with optimal efficiency and accuracy (e.g. basic sample preparation and setup of assays or loading automation lines).

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• Perform the assigned duties in Specimen Processing & Send out Lab to assure accurate and timely receipt, order entry, transport, processing, and distribution of laboratory specimens. Provide excellent customer service to internal and external customers.  Have the ability to coordinate the activities of all the Specimen Processing staff on all shifts in order to  assure accurate and timely processing of laboratory specimens and customer service support in the absence of supervision.

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To perform a variety of routine or specialized tests and procedures for use by physicians in diagnosis and treatment of patients in one or more areas of work within the Division of Diagnostics and Genetics (DGG), Molecular Diagnostics, Cytogenetics, and other specialty departments.Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides. Identify and correct incorrect orders and specimen issues, which include duplicate tests, missing or incorrect samples, missing information, and unacceptable specimens.

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To perform a variety of routine or specialized tests and procedures for use by physicians in diagnosis and treatment of patients in one or more areas of work within the Division of Diagnostics and Genetics (DGG), Molecular Diagnostics, Cytogenetics, and other specialty departments. Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides. Identify and correct incorrect orders and specimen issues, which include duplicate tests, missing or incorrect samples, missing information, and unacceptable specimens. Accession and process samples with accuracy which includes specimen receiving, centrifuging, aliquoting, and evaluating specimens for suitability of testing. Perform and document daily maintenance as specified in instrument procedures.

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The Laboratory Technician can be assigned to perform one or more of the following functions, with a minimum of High School Degree and under supervision of a CLIA qualified General Supervisor* Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed. Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides. Accession and process samples with accuracy which includes specimen receiving, centrifuging, aliquoting, and evaluating specimens for suitability of testing. Prioritize and accurately distribute patient samples within the laboratory consistent with quality assurance goals. Perform and document daily maintenance as specified in instrument procedures. Analyze patient samples as specified in the instrument procedures.

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Transport (pickup specimens from all inpatient units). Spidering - Transport specimens to UMHS laboratories and internal storage of specimens. Receiving - Scan in barcoded specimens, reconcile problems and distribute. Specimen Handling - Receive, sort and distribute specimens to work benches. Centrifuge & Storage - Receive specimens in centrifuge for processing, centrifuge, aliquoting and storage.  Prepare Sendouts for reference labs. Document all problems. Scan all. Send out paperwork.  Urine Processing - Receive urine specimens, order entry, weigh, pour/aliquot and pass or store.  Document all problems. Pneumatic Tube Receipt - Receive from tube port, open, distribute, deliver and reconcile problems. Path Track - prepare, build list and bin specimens for transport to offsite labs, reconcile any outstanding bins.

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Work based in our onsite, ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation.  Obtain specimens using phlebotomy, dermal puncture and heel stick (newborn). Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner. Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests. Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers. Work effectively with others to accomplish common goals. Maintain a safe work environment by adhering to institutional and departmental policies and procedures.

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Work based in our ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation.  Obtain specimens using phlebotomy, dermal puncture and heel stick (newborn). Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner. Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests. Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers. Work effectively with others to accomplish common goals. Maintain a safe work environment by adhering to institutional and departmental policies and procedures.

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Work in ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation. Obtain specimens using phlebotomy, alternate access device, dermal puncture and heel stick (newborn). Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner. Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests. Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers. Work effectively with others to accomplish common goals. Maintain a safe work environment by adhering to institutional and departmental policies and procedures.

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Work in ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation. Obtain specimens using phlebotomy, alternate access device, dermal puncture and heel stick (newborn). Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner. Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests. Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers. Work effectively with others to accomplish common goals. Maintain a safe work environment by adhering to institutional and departmental policies and procedures.

Click on the Learn More button to view the full details for this posting.

Work in ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation. Obtain specimens using phlebotomy, alternate access device, dermal puncture and heel stick (newborn). Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner. Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests. Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers. Work effectively with others to accomplish common goals. Maintain a safe work environment by adhering to institutional and departmental policies and procedures.

Click on the Learn More button to view the full details for this posting.

Work in ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation. Obtain specimens using phlebotomy, alternate access device, dermal puncture and heel stick (newborn). Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner. Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests. Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers. Work effectively with others to accomplish common goals. Maintain a safe work environment by adhering to institutional and departmental policies and procedures.

Click on the Learn More button to view the full details for this posting.

Work in ambulatory clinics to obtain blood and urine specimens according to laboratory specifications, following written procedures without deviation. Obtain specimens using phlebotomy, alternate access device, dermal puncture and heel stick (newborn). Handle all specimens according to test specifications, prepare specimens for transport and ensure proper delivery to central lab in a timely manner. Utilize electronic medical record (MiChart) and laboratory information system (Soft) to monitor order requests. Model professional and respectful behavior at all times, providing the highest level of service to all internal and external customers. Work effectively with others to accomplish common goals. Maintain a safe work environment by adhering to institutional and departmental policies and procedures.

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Transport (pickup specimens from all inpatient units). Spidering - Transport specimens to UMHS laboratories and internal storage of specimens. Receiving - Scan in barcoded specimens, reconcile problems and distribute. Specimen Handling - Receive, sort and distribute specimens to work benches. Centrifuge & Storage - Receive specimens in centrifuge for processing, centrifuge, aliquoting and storage.  Prepare Sendouts for reference labs. Document all problems. Scan all. Send out paperwork.  Urine Processing - Receive urine specimens, order entry, weigh, pour/aliquot and pass or store.  Document all problems. Pneumatic Tube Receipt - Receive from tube port, open, distribute, deliver and reconcile problems. Path Track - prepare, build list and bin specimens for transport to offsite labs, reconcile any outstanding bins.

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Transport (pickup specimens from all inpatient units). Spidering - Transport specimens to UMHS laboratories and internal storage of specimens. Receiving - Scan in barcoded specimens, reconcile problems and distribute. Specimen Handling - Receive, sort and distribute specimens to work benches. Centrifuge & Storage - Receive specimens in centrifuge for processing, centrifuge, aliquoting and storage.  Prepare Sendouts for reference labs. Document all problems. Scan all. Send out paperwork.  Urine Processing - Receive urine specimens, order entry, weigh, pour/aliquot and pass or store.  Document all problems. Pneumatic Tube Receipt - Receive from tube port, open, distribute, deliver and reconcile problems. Path Track - prepare, build list and bin specimens for transport to offsite labs, reconcile any outstanding bins.

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Transport (pickup specimens from all inpatient units). Spidering - Transport specimens to UMHS laboratories and internal storage of specimens. Receiving - Scan in barcoded specimens, reconcile problems and distribute. Specimen Handling - Receive, sort and distribute specimens to work benches. Centrifuge & Storage - Receive specimens in centrifuge for processing, centrifuge, aliquoting and storage.  Prepare Sendouts for reference labs. Document all problems. Scan all. Send out paperwork.  Urine Processing - Receive urine specimens, order entry, weigh, pour/aliquot and pass or store.  Document all problems. Pneumatic Tube Receipt - Receive from tube port, open, distribute, deliver and reconcile problems. Path Track - prepare, build list and bin specimens for transport to offsite labs, reconcile any outstanding bins.

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The Michigan Center for Translational Pathology (MCTP), situated within the Rogel Cancer Center at Michigan Medicine, is seeking a proactive and highly organized Administrative Assistant Senior. This role is integral to the seamless operation of our research and clinical programs, providing multifaceted administrative support to faculty, staff, and students. Key responsibilities encompass maintaining comprehensive personnel records, facilitating onboarding/offboarding processes, coordinating a variety of events and meetings, managing conference room schedules, overseeing reimbursement procedures, and promoting staff wellness initiatives. The ideal candidate will demonstrate exceptional organizational skills, attention to detail, and the ability to work collaboratively in a dynamic work environment.

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Provide total customer focus to meet the needs of every customer, internal and external, including medical staff, laboratory staff, patients, and families. Communicate in an effective and timely manner, and give feedback to Senior Training Specialists, Supervisor, Associate Supervisor and Manager regarding employee performance. Assess and assist with annual competencies for all benches, provide feedback to leadership, and be available for retraining when applicable. Work with supervisors to determine training schedules. Work one on one with staff to train on all benches following staff person through to complete training. Act as liaison between labs and specimen processing staff.  Be a reference for up to date changes in procedure. Communicate changes/updates and provide in-services as needed. Assist with maintenance of training, in-service and educational records. Participate in continuous improvement activities, and actively engage in identification of quality assurance projects. Other duties as assigned

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Basic Function and Responsibility: To supervise and coordinate the activities of the Specimen Processing staff on each shift in order to assure accurate and timely processing of laboratory specimens and customer service support.

Customer Service: Provide total customer focus to meet the needs of every customer, internal and external, including medical staff, laboratory staff, patients, and families. 

Specimen Processing ? Bench Work: Complete training on all work benches in Specimen Processing.  Has working knowledge of all benches.  Direct, and assist staff with specimen processing, problem solving. Fill in on bench when necessary due to staffing levels or high work volumes. 

Personnel: Prepare weekly schedules, record biweekly time, monitor unscheduled absences, apply progressive discipline policies, coach/mentor staff and prepare and conduct six month and annual performance evaluations. 

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Customer Service: Provide total customer focus to meet the needs of every customer, internal and external, medical staff, laboratory staff, patients and families. Provide service recovery for those situations warranting intervention. Respond quickly and act professionally and appropriately in stressful situations. 

Specimen Collection: Perform adult, pediatric, and newborn phlebotomy. Obtain blood specimens from patients with alternate venous access devices. Serve as a resource for questions regarding specimen collection or handling. 

Specimen Handling: Transport, label, centrifuge, aliquot, distribute, store, and prepare laboratory specimens for testing within Pathology Department and reference laboratories. Investigate problems reported by Central Distribution or UMHS laboratories and if possible, determine the necessary course of action. 

Computer Data Entry : Enter laboratory test orders and results into the Laboratory Information System. Investigate and correct any order or result entry errors. 

Test Analysis : Perform laboratory analysis and quality control. Perform and record quality control on test kits and devices upon arrival according to established procedure 

Safety : Comply with safety policy instructions and observe safe work practices. Serve as a resource for safety related situations. Implement new or changed safety policies. 

Communication and Teamwork : Use effective communication including written, verbal and information technology skills. Work effectively with others to accomplish goals. Serve as a point person for items communicated by supervisor or manager. Act as a liaison for communication concerns or problems. 

Leadership : Model professional behaviors. Serve as a resource for all medical staff. 

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The Michigan Medicine Department of Pathology has 22 sub-specialties and more than 100 clinical faculty located at two primary campuses in Ann Arbor (University Hospital and the North Campus).  The Clinical Services Administration team supports the majority of these clinical faculty, and the staff on this team are skilled in the unique needs of specific sub-specialties (some in multiple specialties). 

The Supervisor position will lead a team of approximately 18 individuals who are responsible for ensuring patient slides and blocks are tracked, received and returned in a timely manner, organized correctly and with accurate labeling, entered into the Pathology LIS accurately, and providing any necessary supporting documentation including medical records.  They prep each of the clinical cases for the Pathologist, communicate directly with external and internal providers, communicate with patients, request additional material and documentation when directed, and ensure everything is documented and returned to the right place once the case is signed out. 

Meeting established turnaround times for clinical cases is essential, as the Pathologist?s report may guide the medical management of a patient such as their diagnosis, prognosis, medication, and therapy.  The clinical support services team works on-site in an office setting alongside the faculty in a lively and fast-paced environment.

The Supervisor role also oversees 2 customer service representatives in Anatomic Pathology that work directly with the clinical support services team.  The Supervisor role may have the opportunity to oversee the Pathology transcription team in the future depending on performance and need.

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